| Customer Service Executive Sample Resume_Farah |
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| FARAH's
Resume |
| Customer service executive with 4 years of experience. Awarded the CEO Gold Award in 2008. |
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| Personal
Information |
| Gender |
: Female |
| Age |
: 27 |
| Date of Birth |
: 19 Jun 1982 |
| Nationality |
: Malaysia |
| Marital Status |
: Married |
| I.C or Passport |
: 820619-14-5227 |
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| Official
Contact |
| Email |
: Farah@jobsbroadway.com |
| Mobile |
: 012 39948390 |
| Tel |
: 03 399483903 |
| Current
Address |
: 28, Jalan Peruna 4/15, 58200 Bukit Jalil, Kuala Lumpur,
Malaysia |
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| Qualifications |
| USM, Malaysia (Graduation Date: May 2005) |
| Qualification |
: Diploma |
| Field Of Study |
: Business Management/Law: Marketing |
| Major |
: Marketing |
| Results |
: 1st Class |
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| SMK Muar, Malaysia (Graduation Date:
December 2000) |
| Qualification |
: Primary/Secondary/High School/O-Level/SPM |
| Field Of Study |
: Science |
| Major |
: Science |
| Results |
: Grade A |
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| Work
Experience |
JobsBroadway.com Sdn Bhd , Malaysia
Jul 2005
~Present |
| Position |
: Customer Service Executive |
| Job Category |
: Customer Service/Call Center |
| Position Level |
: Senior Level (6 people reporting to me) |
| Industry |
: IT - Hardware |
| Monthly Salary |
: MYR 3200 |
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| Work
Profile |
- Responsible to handle escalation cases from junior staffs.
- Responsible to solve customers' issues including unsatisfactory toward company products or services.
- Responsible to support customers' from Malaysia, Singapore, Australia and New Zealand in regard to IT technical issues and enquiries on IT products via telephone.
- Handling at least 200-250 incoming calls per week.
- Provide assistance and troubleshoot IT technical issues including
- operating system - Windows 2000, XP and Vista,
- Software - Antivirus, in house application,
- hardware - Monitor, CPU, Laptops, Projector, Printer, Server, Webcam, headset and keyboard/mouse.
- Responsible to monitor incoming and outgoing emails related to technical issues from customers are well manage/solved by email technical team.
- Participate in monthly management meeting to improve company performance.
- Prepare monthly department performance report to manager.
- Provide monthly technical training to junior staffs.
- Lead 6 juniors and accountability for their' monthly performance
- Achieved quarter KPI.
- Achieved 93.8% of total customers' satisfaction by solving their enquiries on the 1st call.
- Achieved 100% with no abandon calls for year 2006, 2007 and 2008.
- Awarded employee of the year 2006 and 2008.
- Received CEO Gold Award for year 2008 by out compete 1300 other customer service executives.
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| Languages (0
= Poor , 10 = Excellent) |
| Languages |
Spoken |
Written |
| English |
10 |
10 |
| Bahasa Malaysia |
10 |
10 |
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| Skills |
| Skills (Advanced) |
: Soft Skills, IT hardware/Software skills, MS Office. |
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| Work
Preference |
| Willing To Work
Shift |
: Yes |
| Willing To Relocate |
: Yes |
| Willing To Travel |
: Yes |
| Have Own Transport |
: Yes |
| Expected Monthly
Salary |
: MYR 3800 |
| Availability |
: Immediately after 2 months notice |
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